About
Number one for quality and value
Established in 2002, Phenix is a privately owned Australian company specifically established to service the needs of the insurance industry and its customers. We specialise in the validation and replacement of lost, stolen or damaged jewellery and watches, providing outstanding service and accurate claims valuations.
Acting as the preferred supplier of jewellery for major insurers and loss adjustors, our industry knowledge and experience, our dedication to customer service and our ability to access an exceptional range of quality jewellery and brand names at reduced cost provides our customers with peace of mind and exceptional value for money.
Sustainability
We only have one planet
Jewellery exists because of the health and diversity of our planet. The precious metals and glittering gemstones we love so much were born out of the natural processes that shaped our home and we believe we should do all we can to help protect it. Everyone at Phenix is committed to a better, fairer more sustainable future for all of us.
Jewellers Association of Australia Code of Conduct
Phenix is bound by the JAA Jewellery Industry Code of Conduct, which sets out the highest standards currently available in the jewellery industry and ensures maximum protection for jewellery buying consumers. All JAA members are required to be Code signatories.
World Diamond Council System of Warranties (SoW)
Phenix and its suppliers do not trade in conflict diamonds. From source to end customer, the SoW requires buyers and sellers of rough diamonds, polished diamonds and jewellery containing diamonds to pass on a warranty each time a diamond changes hands that assures the next buyer that the diamond was not produced in breach of any principle of human and labour rights or anti-corruption and money-laundering laws.
Our Blog
Sparkling conversation and shining examples
Read the latest news, follow the trends and get expert insights from every facet of the world of jewellery, insurance and Phenix. You’re bound to unearth some hidden gems.
The Phenix Blog
Get top tips, insights and all the latest news from the world of jewellery, insurance and Phenix.
Bespoke Gallery
Learn more about custom-made products from the Phenix vault, from delicate designs to complicated CADs.